Shipping policy
Processing Time — All orders are processed within 1-3 business days (Monday–Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery — Shipping rates are calculated at checkout based on your order weight and destination. We currently ship within the United States only.
Estimated Delivery Times:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
Order Tracking — Once your order ships, you will receive a tracking number via email. Please allow 24-48 hours for tracking information to update.
Lost or Damaged Packages — Ysabella & Co. is not responsible for lost or stolen packages once marked as delivered. If your package arrives damaged, please contact us within 48 hours at ysabellaco.store@gmail.com with photos of the damage.
Address Accuracy — Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.