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We want you to love your pieces
Please read this policy before making a return. We keep it simple and fair for everyone.
01 — 14-Day Return Window
Buyers have 14 days after delivery to return an item. Returns requested after 14 days from delivery will not be accepted.
02 — Condition
Items must be unworn and in new condition — in original packaging, with all tags and accessories included. Items that show signs of wear, damage, or use cannot be accepted.
⚠ 03 — Final Sale Items
Final sale items are not refundable and cannot be returned or exchanged. Please check product descriptions before purchasing.
04 — Return Shipping
Buyers are responsible for return shipping costs. We recommend using a tracked shipping method.
05 — How to Start a Return — Email First
Before returning an item, email us at ysabellaco.store@gmail.com to request a return and get confirmation. Do not send an item back without confirmation.
06 — Share Your Tracking
Once you receive confirmation, you can send the item back. Please share your tracking number / link with the store so we can ensure we receive the package.
07 — Inspection & Refund
After we receive the item and it passes inspection, your refund will be issued within 3 to 5 days. Please allow these days to check your bank account, as processing times may vary by bank.
Need help?
Email us to start a return and we’ll help you step by step.
Please include your order number and the item you want to return.
Thank you for shopping with Ysabella & Co. 💜